KVKK - Personal Data Protection | Traveler Cappadocia

Last Updated: January 2025

1. Data Controller

Company: Traveler Cappadocia

Address: İsali Gaferli Avcılar Mahallesi, Bilal Eroğlu Caddesi, No:1 Göreme, Cappadocia, Turkey

Phone: +90 544 271 20 80

Email: info@travelercappadocia.com

2. Purpose of Data Processing

In accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), Traveler Cappadocia processes your personal data for the following purposes:

Processing and managing tour bookings and reservations
Providing requested travel services and customer support
Processing payments and issuing invoices
Communicating booking confirmations, updates, and travel information
Fulfilling legal and regulatory obligations
Improving our services and website functionality
Sending promotional communications (with explicit consent)
Ensuring the security of our systems and preventing fraud

3. Categories of Personal Data

Identity Data: Name, surname, date of birth, nationality, passport/ID number
Contact Data: Email address, phone number, postal address
Financial Data: Payment information, billing details, transaction records
Booking Data: Tour preferences, travel dates, special requests, dietary requirements
Technical Data: IP address, browser information, device data, website usage logs

4. Legal Basis for Processing

Your personal data is processed based on the following legal grounds as defined in Article 5 of KVKK:

Performance of a contract (booking and service delivery)
Compliance with legal obligations
Legitimate interests of the data controller
Explicit consent of the data subject (for marketing communications)

5. Data Transfer

Your personal data may be shared with third‑party service providers (balloon operators, hotels, transport companies) solely for the purpose of fulfilling your booking. Data may also be shared with payment processors, legal authorities when required by law, and IT service providers for system maintenance. All data transfers are conducted in compliance with KVKK requirements.

6. Your Rights Under KVKK

Under Article 11 of KVKK, you have the following rights:

To learn whether your personal data is being processed
To request information about data processing activities
To learn the purpose of data processing and whether data is used accordingly
To know the third parties to whom your data is transferred
To request correction of incomplete or inaccurate data
To request deletion or destruction of your personal data
To request notification of corrections/deletions to third parties
To object to automated processing results that are against your interests
To claim compensation for damages arising from unlawful processing

7. Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, and in accordance with legal retention periods. Booking records are kept for a minimum of 10 years as required by Turkish commercial law. After the retention period expires, data is securely deleted or anonymized.

8. Exercising Your Rights

To exercise your rights under KVKK, you may submit a written request to:

info@travelercappadocia.com

İsali Gaferli Avcılar Mahallesi, Bilal Eroğlu Caddesi, No:1 Göreme, Cappadocia, Turkey

We will respond to your request within 30 days as required by law.